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info@anzipharma.com.au

ANZ iPharma
PO Box 551
Morayfield, QLD 4509

SHIPPING POLICY

Thank you for shopping with ANZipharma (NoseFrida).

We use the fastest, safest, and most reliable shipping options to ensure smooth and timely delivery of your orders.

Shipping Options, Fees and Delivery Times

You can select standard or express delivery options at checkout.

Standard Delivery (3 to 5 working days*)

Express Delivery (up to 3 working days**)

*Standard delivery to certain areas may take up to 7 working days (e.g. NT and WA, TAS); and to regional NT and WA and TAS, can take up to 20 working days. Remote areas within Australia should expect a longer delivery timeframe.

**Express delivery to parts of WA, NT, TAS and regional areas of all states may take up to 7 working days.

 

Order Processing

We aim to process and dispatch all orders within 48 hours of receiving your order, but at peak times this might increase to 72 hours.

We process orders during business hours Monday to Friday only. If you place your order Friday to Sunday, it will not be processed until the next business day. Orders placed on a public holiday will be processed the next business day.

Processing and delivery times are an estimate and are not guaranteed. Factors such as adverse weather or an unusually high volume of orders may extend delivery time.

Please make sure you provide a correct delivery address and contact telephone number for smooth delivery. We cannot be held responsible for any late or missing deliveries due to incorrect address and contact information. You may be charged an additional delivery fee if your order is returned as undeliverable for this reason.

All orders must be signed for on delivery unless you have given us authority to leave your parcel in a safe place in the "order comment" box at checkout. Please make sure you will be at home during delivery hours, or choose an alternative address such as your workplace.

After your delivery has been signed for, it will be marked as 'complete' in your online account. If the package cannot be delivered, and you have not given 'authority to leave', the freight company will leave a card detailing where you can collect your parcel. Usually, this will be at the nearest Post Office during normal working hours.

Please note:

ANZipharma cannot estimate a specific day or time slot for delivery. We apologise for any inconvenience this might cause.

Order Tracking

On placing your order, you’ll be sent an order confirmation email outlining the shipping method you chose at checkout.

When we despatch your order, you’ll receive a second email with your order tracking number.

If you can’t find your tracking number, your tracking number isn’t working, or you have any other questions about your order, please contact our customer service team, who will be happy to help.

Please note that it may take up to 24 hours for tracking information to appear online. If your tracking number isn’t working on the freight company website, please try it again the next day.

 

Authority to Leave (ATL)

If you want to give us authority to leave your parcel in a safe place, you can let us know by writing this information in the "order comment" box at checkout. Your delivery will then be left in that safe place if there is nobody available to sign for it when it is delivered. This is a convenient way to make sure you don’t miss any deliveries when you are out of the house.

Giving us authority to leave your parcel gives our couriers your permission to leave the parcel unattended at the front door, or in a place designated in your instructions, without obtaining a delivery confirmation signature.

Please make sure you designate a safe place if you have given us authority to leave your parcel, and understand that ANZipharma and our couriers are released of all responsibility and liability regarding items left unattended as soon as they are delivered to your address.

 

Late and Missing Orders

If all the items in your order are in stock, your order should be processed within two business days.

Orders placed on a Friday, Saturday, or Sunday will be processed the next business day.

Orders placed on a public holiday will be processed the next business day.

Please be aware of this processing time and add it to the estimated delivery time mentioned above to get an accurate estimate of when to expect your order to be delivered. Our shipping guidelines are based on despatch date, not order date, and are counted from Monday to Friday, excluding public holidays.

If the date you expected your order has passed and you have given us permission to leave your parcel in a safe place, please check around your home, as the courier may have left the package in an unexpected place. If you think your neighbours may have signed for your parcel, please check with them before taking further action.

Please check your delivery confirmation email and make sure your shipping address is correct.

If your order is marked as delivered and you haven’t received it, as per your tracking number, please get in touch via our contact us page and one of our team will be in touch to help you.

Please note that ANZipharma doesn’t accept liability for delayed or missing delivery caused by a third party.

Lost or Damaged Items

If items are missing from your order or have been damaged in transit, please contact us via our contact us page and one of our team will be in touch with you.

Avoiding Missing Deliveries

If there's nobody at home when the courier attempts to deliver your parcel, you'll have to arrange redelivery or collection. To avoid this, you can give us authority to leave your delivery. If you give us permission to do this, we will send your order using the 'safe drop' service offered by Australia Post, which means your parcel will be left in a safe place around your home if there is nobody available to sign for it on delivery. If you want to use this service and designate a place for your order to be left, please note this in the "order comment" box at checkout.

If your order is being sent to a work address, please make sure you include your business name and delivery instructions such as 'leave at reception'.

International Shipping

We currently only offer shipping within Australia when ordering through our website.

How It Works

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